Duynali LLC is committed to providing customers with a worry-free shopping experience. If you are not satisfied with your bedding purchase, we offer flexible return policies.
- Scope of Returns
We support returns for the following reasons:
Dissatisfaction with product size, color, or style
Product quality issues or shipping damage
Returns for personal reasons (e.g., dislike, change of mind, etc.)
- Opened Items Can Be Returned
We understand that bedding requires hands-on experience, therefore:
Opened products are also eligible for return.
As long as the product is not severely damaged or affects resale, a return can be requested.
We recommend keeping the product in basic cleanliness and original packaging (if still retained).
- Return Time Limit
Return requests must be submitted within 30 days of receiving the goods. Requests submitted after this period may not be processed.
- Return Process
Contact customer service to submit a return request.
Obtain return confirmation and return address.
Send the goods back as instructed.
The warehouse will arrange a refund or exchange after confirming receipt.
- Return Address
Address: 124 EAST 4TH ST SAN DIMAS, CA 91773
Email: kylie@duynali.com
Phone: 7745274077
- Refund Policy
Refunds will be processed after the warehouse confirms receipt.
Refunds to the original payment method typically take 3-7 business days to arrive (depending on the payment platform).
Whether shipping costs are refunded depends on the specific circumstances (full refunds are possible for quality issues). - Important Notes
Please avoid returning packages without prior authorization.
Packages returned to unauthorized addresses may not be processed.
Malicious use or severe damage to goods may result in non-refundable items.
Duynali LLC We believe that a comfortable experience should be as simple and worry-free from purchase to return.